SquareGlow product line and accessories notify you of triggered SquareGlow accessories by wireless flashing lights/alerts with vibrations or customizable colors. 

SquareGlow Flashers communicate with 433 mhz radio frequency. This is a stand-alone power radio signal that establishes a secure link between your SquareGlow Flashers and all SquareGlow Accessories. 

While SquareGlow’s range is up to 200m (600 ft)., this is only under ideal conditions (i.e. open spaces). Around a home or office, the range might be less, depending on construction materials, and objects in the room or building. We made it 200m so it would give you plenty of wireless access.

The battery should last 3-6 months, depending on use. When it's time to replace it, you will be notified through low emitting light on the flasher or light indicator of low battery on accessories telling you it’s time for a fresh battery, available at many pharmacies or online.

Yes, you can use micro USB to power it. Micro USB is widely available almost everywhere or buy HERE

-   Is it on?
-   Is battery or micro USB installed or plugged?
-   Is the battery in properly?
-   Is it flashing when pressing the button?

If your SquareGlow is still not working, please submit a support request to us describing your situation HERE

-   Is the battery in properly? Is the battery good?
-   Is the flasher flashing when triggering it?
-   Was it confirmed paired with the flasher?

If your SquareGlow is still not working, please submit a support request to us describing your situation HERE

Our customer service hours are Monday - Friday 9 AM - 5 PM EST
 (317) 550-5280 or contact us here

We can be reached at support@squareglow.com or callback from our website

Customer experience and exceeding our customers’ expectations are one of our top priorities.

Call (317) 550-5280 or email us at support@squareglow.com to schedule an appointment with our tech support team

Yes, we do offer free ground shipping for the United States only. 

We ship anything under 15 lbs worldwide for a flat rate of $50.00  

Please be prepared to have "Delay in Delivery" - In some cases, there are holidays affect or some situations such as customs clearances these can significantly delay your delivery due. 

We will arrange for the products to be delivered to the address for delivery indicated in your order. We will use reasonable endeavors to deliver products on or before the date for delivery set out in our order confirmation or, if no date is set out in our order confirmation, within 5-7 working days of the date of our order confirmation.

There are some instances that shipping and delivery make take longer time due to unexpected reasons such as customs clearances.

You will receive the shipping confirmation with the tracking number shortly after it is submitted. The email provides your tracking number. If you have not received this shipping confirmation or deleted this email, please contact us and we will be happy to provide you with the information.

Please contact us and we will be happy to provide or resend you the email with the information. 

Absolutely. SquareGlow uses a low energy battery which transmits at a fraction of the power of a cell phone. 

SquareGlow is flexible. You can make changes anytime you want. So feel free to add in or take out accessories you own or change flashing colors. You can always change your mind later or as circumstances warrant.

We offer all tutorial videos on how to use any of SquareGlow products. If you desire a tutorial video that is not available yet on our video channels, please contact us

Every future SquareGlow product will be compatible with all present and future products. It's just a way we can help save our customers money in the long run while making us their go-to place!