Frequently Asked Questions (FAQ)

Below you’ll find answers to common questions about SquareGlow products, shipping, returns, and support.

Still need help? Contact our Support at support@squareglow.com

How SquareGlow Works

What exactly do SquareGlow products do?

SquareGlow products use wireless flashing lights, vibrations, and customizable colors to alert you when connected accessories are triggered — such as doorbells, phone signalers, or motion sensors.

How do SquareGlow Flashers work without internet or Wi-Fi?

SquareGlow devices communicate using 433 MHz radio frequency, a private and secure signal that connects Flashers and accessories without needing Wi-Fi.

What is the range of SquareGlow devices?

Up to 200 meters (≈ 600 feet) in open spaces. Indoors, range may vary depending on walls, materials, and furniture placement.

Power & Battery

How long does the battery last, and how do I replace it?

Battery life averages 3–6 months, depending on usage.
When low, you’ll notice dim flashing or a low-battery indicator.
Replacement batteries are widely available at pharmacies or online.

Can I power my SquareGlow devices without batteries?

Yes. All devices can be powered via micro USB cable instead of batteries.
You can use any standard micro USB or purchase one directly from SquareGlow.

Troubleshooting & Support

Flasher Troubleshooting Checklist

• Is the device turned on?

• Is the battery installed correctly or is the USB cable connected?

• Does the Flasher flash when the button is pressed?
  Still not working? Submit a support request here.

Accessory Troubleshooting Checklist

• Is the battery installed properly and still working?

• Has the accessory been paired with the Flasher?

• Does the Flasher respond when triggered?
  Still not working? Submit a support request here.

Customer Service & Technical Support

Do you have customer service?

Yes! Call us at (317) 550-5280 for assistance.

What are your service hours?

Monday – Friday | 10 AM – 5 PM EST

How can I reach you after hours or weekends?

Email support@squareglow.com or request a callback through our website.

Why do customers receive callbacks instead of live answers?

To ensure every customer receives complete attention, phone support is provided by appointment while email and chat remain available anytime.

Do you offer technical support?

Absolutely. We assist with setup, pairing, troubleshooting, and more.
Reach tech support by phone or email to schedule an appointment.

SquareGlow Features & Customization

Is SquareGlow vibration safe to wear all the time?

Yes. It uses extremely low-energy output — far less than a smartphone.

Can I customize my SquareGlow setup?

Yes! Add or remove accessories, change flash colors, or adjust alert patterns anytime through the SquareGlow app.

Are there video tutorials?

Yes, video guides are in production and will be available soon.

Will future products work with my existing setup?

Yes. All future SquareGlow devices are designed to remain fully compatible.

Key Features:

- 7 Customizable LED colors (White, Green, Red, Yellow, Blue, Teal, Purple)
- Up to 600 ft wireless range
- Unlimited pairing
- 52 ringtones with adjustable volume (up to 120 dB)
- Wired & Wireless power options
- 1-Year Warranty

Shipping & Delivery

How much is shipping?

Free ground shipping on all U.S. orders.

Do you ship internationally?

Yes. We offer international shipping for items under 15 lbs at a flat rate of $50.

Will you offer free international shipping?

We’re working on that - stay tuned!

When will my order ship?

Most orders ship within 5-7 business days. Delays may occur due to customs or carrier issues.

Will I get a shipping confirmation?

Yes. You’ll receive an email with your tracking number once your order ships.
Didn’t receive one? Contact us and we’ll resend it.

Possible international delays

• Customs processing

• Holiday shipping congestion

Refund & Warranty Policy

What is your return policy?

Items must be returned in like-new, resale condition within 15 days of delivery.
A 20 % restocking fee applies to approved refunds.

Clearance or final-sale items are non-returnable.

Do you cover return shipping?

No. Customers are responsible for return shipping on refunds or exchanges.

Can I return a product without contacting support first?

No. Please contact us before shipping any item to ensure proper authorization.

Do I need to call before requesting an exchange?

Yes - many issues can be solved through quick troubleshooting before an exchange.

Do you offer a warranty?

Yes! Every SquareGlow product includes a 1-year limited warranty covering manufacturing defects or malfunctions under normal use.

To request a return, refund, or exchange, email support@squareglow.com.

Dealer & Reseller Program

Do you accept dealers or resellers?

Yes! We’re always looking for new partners.
Email us at support@squareglow.com